Legal notice and general terms and conditions.

LEGAL NOTICE AND GENERAL TERMS AND CONDITIONS

TITULARITY

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, it is hereby stated that this page corresponds to the entity:

Who is responsible for processing your data?

TECAI INNOVA, S.L..  CIF: B26389031

Address: C/ LAS BALAS 16 NAVE B 26009 LOGROÑO (LA RIOJA)

Phone: 941252471

Email: info@teinnova.net

Web: www.teinnovacleaning.es

You can contact us in any way.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of the changes.

If you are one of the following groups, please consult the information:

WEB OR EMAIL CONTACTS

What data do we collect through the Web?

We may treat your IP address, what operating system or browser you use, and even the length of your visit, anonymously.

If you provide us with data on the contact form, you will be identified so that we can contact you, if necessary.

For what purposes are we going to treat your personal data?

To answer your queries, requests or requests.

Manage the requested service, answer your request, or process your request.

Information by electronic means, which deal with your request.

Commercial information or events by electronic means, provided there is express authorization.

Perform analysis and improvements on the Web, our products and services. Improve our commercial strategy.

What is the legitimacy for the treatment of your data?

Acceptance and consent of the interested party: In those cases where it is necessary to fill in a form and click on the send button in order to carry out a request, the carrying out of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause annexed to said form or acceptance of the privacy policy.

All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not mark the checkbox of acceptance of the privacy policy, the sending of information will not be allowed. Normally has the following formula: “□ I am over 14 and have read and accept the Privacy Policy.”

CUSTOMERS

For what purposes are we going to treat your personal data?

Elaboration of the budget and follow-up of the same one by means of communications between both parts.

Information by electronic means, which deal with your request.

Commercial information or events by electronic means, provided there is express authorization.

Manage the administrative services, communications and logistics performed by the Responsible.

Invoicing and declaration of the opportune taxes…

Carry out the corresponding transactions.

Control and recovery management.

PROVIDERS

For what purposes are we going to treat your personal data?

Information by electronic means, which deal with your request.

Commercial information or events by electronic means, provided there is express authorization.

Manage the administrative services, communications and logistics performed by the Responsible.

Billing.

Carry out the corresponding transactions.

Invoicing and declaration of the opportune taxes.

Management of control and recovery.

What is the legitimacy for the treatment of your data?

The legal basis is the acceptance of a contractual relationship, or failing that your consent to contact us or offer their products by any means.

CONTACTS SOCIAL NETWORKS

For what purposes are we going to treat your personal data?

To answer your questions, requests or requests.

Manage the service requested, answer your request, or process your request.

Connect with you and create a community of followers.

What is the legitimacy for the treatment of your data?

Acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google http://www.google.com/intl/es/policies/privacy/

How long will we keep personal data?

We can only consult or cancel your data in a restricted way as we have a specific profile. We will treat them as long as you let us follow you, being friends or giving them to “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

JOB SEEKERS

For what purposes are we going to treat your personal data?

Organization of selection processes for hiring employees.

Appointing you for job interviews and evaluating your candidacy.

If you have given us your consent, we will be able to transfer it to collaborating or related companies, with the sole aim of helping you find a job.

If you mark the checkbox of acceptance of the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies with the aim of including you in their recruitment processes.

We also inform you that one year after receiving your curriculum vitae, we will proceed to its safe destruction.

What is the legitimacy of the treatment of your data?

The legal basis is your unequivocal consent when you send us your CV.

Do we include personal data of third parties?

Distributors of Tecai Innova S.L. closer to the user who can offer a more agile request for information

What about underage data?

We do not process data on children under 14 years of age. Therefore, refrain from providing them if you are not that age or, if applicable, from providing data of third parties who are not of that age. BLANCA CORRAL ALONSO disclaims any liability for failure to comply with this provision.

Will we make communications by electronic means?

They will only be made to manage your request, if it is one of the means of contact you have provided us.

Commercial communications

What security measures do we apply?

You can rest assured: We have adopted an optimum level of protection for the Personal Data that we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which addressees will your data be communicated?

They may be communicated to Tecai Innova S.L. distributors who are closest to the user and who can offer their information request in a more agile way, and/or due to legal obligation. Specifically, the State Agency of the Tax Administration and banks and financial institutions will be notified for the collection of the service provided or product acquired. The same applies to those in charge of the treatment necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or treated in its environment, always with maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as us.

Any international transfer of data using American applications will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy.

What rights do you have?

To know if we are treating your data or not.

To access your personal data.

To request the rectification of your data if they are inaccurate.

To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.

To request the limitation of the treatment of your data, in some cases, in which case we will only keep them in accordance with current legislation.

To carry your data, which will be provided in a structured format, common use or mechanical reading. If you prefer, we can send them to the new person in charge that you designate to us. It is only valid in certain cases.

To file a complaint with the Spanish Data Protection Agency or competent control authority, if you believe that we have not dealt with you correctly.

To revoke consent for any treatment for which you have consented, at any time.

If you modify any data, please let us know to keep them updated.

Do you want a form to exercise your rights?             

We have forms for the exercise of your rights, ask us by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or be accompanied by a photo.

How long did it take us to respond to the Bill of Rights?

It depends on the right, but maximum one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we treat cookies?

If we use other types of cookies that are not necessary, you will be able to consult the cookie policy in the corresponding link from the beginning of our website.

How long will we keep your personal data?

Personal data will be kept as long as you remain linked to us.

Once you disassociate yourself, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.

The processed data will be kept as long as the legal periods referred to above do not expire, if there is a legal obligation to maintain, or if there is no such legal period, until the interested party requests its deletion or revokes the consent granted.

We will maintain all the information and communications relating to your purchase or the provision of our service, while the guarantees of the products or services last, to attend to possible claims.

USERS

The access and/or use of this TECAI INNOVA, S.L. portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applicable independently of the General Contracting Conditions which, if applicable, are obligatory.

USE OF THE PORTAL

www.teinnovacleaning.es provides access to a multitude of information, services, programmes or data (hereinafter, “the contents”) on the Internet belonging to TECAI INNOVA, S.L. or to its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration necessary to access certain services or content. In this registration the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, committing to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services that TECAI INNOVA, S.L. provides. TECAI INNOVA, S.L. may offer, through its portal and by way of illustration but not limitation, not to use them for (i) engaging in illicit, illegal or activities contrary to good faith and public order; (ii) disseminating contents or propaganda of a racist, xenophobic, pornographic-illegal, terrorist apology or human rights violation nature; (iii) causing damage to the physical and logical systems of TECAI INNOVA, S.L., of its suppliers or third parties, introduce or disseminate on the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. TECAI INNOVA, S.L. reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security or that, in its opinion, are not suitable for publication. In any case, TECAI INNOVA, S.L. will not be responsible for the opinions expressed by users through forums, chats or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

TECAI INNOVA, S.L. by itself or as assignee, is the owner of all the intellectual and industrial property rights of its web page, as well as of the elements contained therein (by way of example, images, sound, audio, video, software or texts; brands or logos, combinations of colours, structure and design, selection of materials used, computer programmes necessary for their operation, access and use, etc.), ownership of TECAI INNOVA, S.L. or of its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including the way in which it is made available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorisation of TECAI INNOVA, S. L. is expressly prohibited.L. The USER undertakes to respect the Intellectual and Industrial Property rights owned by TECAI INNOVA, S.L. He or she may view the elements of the portal and even print them, copy them and store them on the hard disk of his or her computer or on any other physical support provided that it is solely and exclusively for his or her personal and private use. The USER must abstain from deleting, altering, eluding or manipulating any protection device or security system installed in the TECAI INNOVA, S.L. pages.

IP ADDRESSES

The website servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in an activity file of the duly registered server that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc.

EXCLUSION OF WARRANTIES AND LIABILITY

TECAI INNOVA, S.L. is not responsible, in any case, for damages of any nature that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

MODIFICATIONS

TECAI INNOVA, S.L. reserves the right to carry out without prior notice the modifications it deems appropriate in its portal, being able to change, suppress or add both the contents and services that are provided through the same as well as the way in which they are presented or located in its portal.

LINKS

In the event that www.teinnovacleaning.es provides links or hyperlinks to other Internet sites, TECAI INNOVA, S.L. shall not exercise any type of control over said sites and contents. Under no circumstances will TECAI INNOVA, S.L. assume any responsibility for the contents of any link belonging to a foreign website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

TECAI INNOVA, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

 GENERALITIES

TECAI INNOVA, S.L. will prosecute the non-compliance of the present conditions as well as any improper use of its portal exercising all the civil and penal actions that may correspond to it in law.

MODIFICATION OF THE PRESENT CONDITIONS AND DURATION

TECAI INNOVA, S.L. will be able to modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be valid until they are modified by other duly published.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client agrees that the provider obtains data for the purposes of the corresponding authentication of access controls.

Any hiring process or that involves the introduction of personal data of a high character (health, ideology, …) will always be transmitted via secure communication protocol (Https://, …), in such a way that no third party has access to the information transmitted electronically.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by current Spanish legislation and any controversy shall be submitted to the corresponding Courts and Tribunals.

MODIFICATION OF THE PRESENT CONDITIONS AND DURATION

TECAI INNOVA, S.L. will be able to modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be valid until they are modified by other duly published. The last modification of the conditions is from 01/12/2013.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client agrees that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent through the RSA encryption system, so that no one can appropriate them as it does not have the necessary key. You can check that your browser is safe if the padlock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https.

SHIPPING METHOD AND DELIVERY TIME

The products are sent to the shipping address that you have indicated in the order. In the case of placing an order for several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, TECAI INNOVA, S.L. reserves the right to break down the order, sending the available items and leaving pending a second shipment, items not available. In this case, the second shipment is made at no additional cost.

We propose different modes of delivery to make your order arrive in the most convenient and appropriate to your needs. From your shopping basket you can select the type of shipping you want depending on the area and the delivery method you prefer.

Home delivery: For transport and delivery of shipments, we have chosen a courier company of recognized prestige. For orders dispatched from our warehouses from Monday to Thursday, the courier will deliver to the address indicated the day after the expedition, before 19:00 hours. For orders dispatched from our warehouses on a Friday or the day before a public holiday, it will be delivered to the address indicated on the following Monday or next working day before 19:00 hours, respectively. The courier service does not deliver on Saturdays, Sundays or public holidays.

In the event that the customer detects any problem at the time of delivery of your order (damaged packaging, missing or damaged products) must indicate in writing on the delivery note of the carrier, and contact us by telephone at 941445056 within 14 days of receipt. No return of damaged item, as well as claim for missing item, will be accepted if it has not been communicated within the deadline. All this without prejudice to the right of guarantee for products that do not conform to the contract that assists every consumer, in accordance with current legislation.

If your order has been sent and you have no news of delivery, you can contact our Customer Service at 941445056 or email info@teinnova.net.

PAYMENT

TECAI INNOVA, S.L. offers you different means of payment so that you can choose the one that suits you best or adapts best to your needs:

Payment by Credit Card or Paypal: you can use Visa and MasterCard. If you pay with a VISA or Maestro card, your card will be charged on a deferred basis, i.e. at the time of sending. In this way, only the articles sent will be charged and at the moment of sending. In the event that the TPV informs of the denial of the card, the order will be automatically cancelled, informing the customer online of the cancellation. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Security Protocol of Secure Electronic Commerce (CES). Payments with cards that do not comply with this requirement will not be accepted.

RIGHT OF WITHDRAWAL

If you are not satisfied, you can return your purchases made at www.teinnovacleaning.es in our office located at C/ LAS BALSAS 16 NAVE B 26009 LOGROÑO (LA RIOJA), completing the withdrawal document that you can download below.

The maximum period for requesting the return is stipulated in the following periods, from the reception of the order:

-14 calendar days for all products in our online store.

The return will be made in the same way of payment of the purchase. This right is additional to the right of guarantee recognized in the RDL 1/2007 of 16 November on the defense of consumers and users.

The circumstances that may lead to a return are as follows:

  1. a) If the product you have ordered does not satisfy you: You can return it by courier to TECAI INNOVA, S.L. We will reimburse the amount of the product but not the expenses of returning the product.
  2. b) If you wish to make an exchange for another article, the return expenses will not be assumed by TECAI INNOVA, S.L.
  3. c) Defective product of origin: Without prejudice and in addition to the right of guarantee, TECAI INNOVA, S.L. offers you the possibility that, within 14 calendar days of receipt, you can request the replacement of the product with an identical one, in perfect condition. Once TECAI INNOVA, S.L. receives the defective product, it will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be invoiced to you, TECAI INNOVA, S.L. taking charge of the postage corresponding to the return and new shipment.
  4. d) Product which, by mistake, does not correspond to that of the order: TECAI INNOVA, S.L. will bear the costs of collecting the wrong product and delivering the product corresponding to that of the order placed.
  5. e) The products must be packed and unsealed. The packaging must be in perfect condition and keep all accessories and instructions of origin to be able to be returned.

Neither in the physical shops, nor in the online shop of TECAI INNOVA, S.L., will be admitted returns of products that have not been acquired in the entity.

In all the cases, the products will have to be in perfect conditions, in its original packing and with the manuals, accessories or promotional gifts, in its case, included.

Download here the document of withdrawal here

GUARANTEE OF THE PRODUCTS FOR THE ONLINE SHOP

The warranty period is 2 years for products sold exclusively from the online store, from the delivery of the product, but it does not include deficiencies caused by negligence, blows, misuse or tampering, or materials that are worn by use. In the absence of proof to the contrary, it shall be presumed that the lack of conformity that manifests itself within 6 months of delivery of the product, whether new or second-hand, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. TECAI INNOVA, S.L. reserves the right to request an official technical service of the mark, a verification of the origin of the problem. In the event of a defect caused by misuse, the repair will be invoiced. In those cases that justify the application of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms.

REIMBURSEMENT OF AMOUNTS PAID FOR ONLINE STORE

The refund will be made through the means of payment used in the purchase.

TECAI INNOVA, S.L. will not return the amount or make any reshipment of goods until it has verified the receipt and condition of packaging and accessories of the item being returned or exchange in our warehouses. The price to return is the one that originally appeared in the order, except the expenses of transport. Once the correct state of the returned product has been verified, TECAI INNOVA, S.L. will reimburse the amount within a maximum period of 15 days.

APPLICABLE LAW AND JURISDICTION

The relationship between TECAI INNOVA, S.L. and the USER shall be governed by current Spanish legislation and any controversy shall be submitted to the Courts and Tribunals of the corresponding city.

ONLINE DISPUTE RESOLUTION PLATFORM

The entity is adhered to the online resolution of consumer disputes in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link:

 

http://ec.europa.eu/consumers/odr/

 

FINANCED WITH FEDERAL FUNDS

File ADER 2016-I-IGE-12
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