Technical Support Service (TSS).

icono-llave-abierta

TEINNOVA TECHNICAL SERVICES: A QUESTION OF TRUST AND TRANSPARENCY

Our equipment has an average monthly rate of incidents/orders of 0.83 % Their quality and design can explain this low rate.

In the event of a fault, Teinnova has the most highly qualified experts on hand to ensure the best after-sales service with a range of communication channels, tools and personalised plans, to guarantee our most important asset, your PEACE OF MIND.

icon-lego

MODULAR EQUIPMENT

All our equipment is modular. What does this mean? Our machines are designed to enable anyone to repair them by following the instructions from our technical service. This means that when you have explained the problem, we can send you a “Plug & Play” spare part, so that your machine will be working again after completion of a simple process.

For more complex faults, clients can send us the faulty module and receive a perfectly working module as replacement.

Finally, when the problem cannot be fixed by swapping a module, the client can send the equipment for inspection and repairs at our TS installations in Spain.

correcto-icon

CONDITIONS

1. Requests for technical support shall be treated strictly in order of reception. Waiting time can be consulted directly in the TS.
2. TS will only accept equipment when notified in advance by the client. Any equipment send directly without prior notification will not be handled until any other work programmed for the TS has been completed.
3. Clients must send a request for equipment repair directly to the TS. Repair requests sent to other departments instead of directly to the TS will not be handled.
4. Labour and replacement parts needed for repairing the equipment shall be invoiced in accordance with the budget agreed by the client.

Both parties, buyer and seller, agree to settle any discrepancy or litigation arising from this relation through the Arbitration Service of the Corte de Arbitraje de La Rioja (Spain) (La Rioja Chamber of Commerce), who shall handle the arbitration and the designation of the arbitrator/s in accordance with its Regulation and Statutes.
They also agree to submit to the arbitration verdict pronounced by this Court of Arbitration.
The prices of this service (valid from the 1st January 2016) are set by unit of product and are subject to modification without prior notification.

PRICES VALID EXCEPT FOR PRINTING ERROR

ICONO SAT PARA SUBTITULO FINAL CONTACTO

CONTACT

Working Hours: Monday to Friday from 8:30 to 13:30 and from 15:00 to 18:00

C/Las Balsas, 16
Polígono Industrial Cantabria
26009 Logroño(La Rioja) España

ICONO SAT PLANES DE MANTENIMIENTO TITULO

MAINTENANCE PLANS

For your peace of mind, we have designed complete maintenance plans for your equipment.
You can use them to ensure your equipment is always in full working order

Back to Top
Enter your Infotext or Widgets here...
Teinnova
Back